We want you to feel confident with every purchase from CALENTHOR. To qualify for a refund:
• The item must be unused and in original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase (order confirmation or receipt) is required.
• The product must not fall under the exceptions listed below.
Returns must be requested within 30 calendar days from the date of delivery.
Once your return is approved, items must be shipped back within 7 days of receiving return instructions.
1. Email our support team at [email protected].
2. Include your order number and reason for return.
3. Wait for confirmation and return instructions.
4. Ship the item securely using the provided details.
Refunds are processed within 5–10 business days after inspection.
• Customized or personalized items.
• Clearance or final sale products.
• Items showing signs of wear or damage not caused by transit.
• Digital products or downloadable materials.